Terms of Service

1. Agreement to these Terms

These Terms of Service ("Terms") form a binding agreement between you and Vorex Research ("Vorex", "we", "us") for your use of vorextrading.io and the Vorex terminal (collectively, the "Service").

By creating an account, starting a free trial, or using any part of the Service, you agree to these Terms, our Privacy Policy, and our Risk Disclosure. If you don't agree, don't use the Service.

2. Eligibility

To use Vorex you must:

• Be at least 18 years old and capable of forming a binding contract.
• Not be located in, or a resident of, any country subject to comprehensive U.S. sanctions (currently including Cuba, Iran, North Korea, Syria, and the Crimea, Donetsk, and Luhansk regions of Ukraine), and not be on any U.S. government denied-party list.
• Not be barred from receiving the Service under applicable law.

If you use Vorex on behalf of an entity, you represent that you have authority to bind that entity, and "you" includes that entity.

3. Your account

You're responsible for the activity on your account and for keeping your password confidential. Don't share your account credentials. Notify us at support@vorextrading.io if you suspect unauthorized access.

You must provide accurate information when signing up. We may suspend or terminate accounts that contain false information, are used to violate these Terms, or that we reasonably believe pose a risk.

4. Subscriptions, trials, and billing

4.1 Plans and prices

We offer subscription plans (currently Reader, Trader, Desk) and a one-time Lifetime plan. Current pricing is listed at vorextrading.io/pricing. Prices are in U.S. dollars unless stated otherwise and exclude any applicable taxes, which you're responsible for.

4.2 Free trial

Each subscription plan includes a 7-day free trial. To start the trial you must provide a valid payment method. If you don't cancel before the trial ends, your card will be automatically charged for the first billing period and your subscription will renew on each billing cycle until you cancel.

4.3 Recurring billing

Subscriptions renew automatically (monthly or annual, depending on the plan you chose) until canceled. By starting a subscription you authorize us, through our payment processor Stripe, to charge your payment method on each renewal date.

4.4 Failed payments

If a payment fails, we may retry the charge and we will mark your subscription as past due. Access to the terminal will be paused after a short grace period until payment is successful. We will notify you by email and in the app.

4.5 Price changes

We may change prices for new billing cycles. We'll notify existing paying subscribers at least 30 days before any price change takes effect, by email and on the dashboard. You can cancel before the new price takes effect.

5. Cancellation and refunds

You can cancel any subscription at any time from your account billing portal or by emailing support@vorextrading.io. Cancellation takes effect at the end of your current billing period; you keep access until then.

Trial cancellations: If you cancel during your 7-day free trial, your card will not be charged.

Paid-period refunds: Subscription fees are non-refundable except where required by law. The Lifetime plan is non-refundable after 14 days from purchase.

If your account is terminated by us for cause (violation of these Terms), no refund is owed.

6. What the service is — and what it is not

Vorex is a research and information service. We provide:

• Market data, news, indicators, and AI-generated commentary.
• Trading "signals" — algorithmic setups with suggested entry, target, and stop levels, scored for conviction.
• Tools to explore historical and live data.

Vorex is not:

• A broker, dealer, exchange, custodian, money transmitter, or money-services business.
• A registered investment adviser, financial planner, or fiduciary.
• A provider of personalized investment advice or recommendations tailored to your circumstances.

We do not hold your funds, hold custody of crypto, execute trades, or have any API write access to your exchange accounts. Every signal, idea, and number we publish is read-only research. You alone decide what to do with it, you alone place any orders, and you alone bear all consequences.

See our Risk Disclosure for more on the risks involved in trading crypto.

7. Acceptable use

You agree not to:

• Resell, redistribute, or republish Vorex data, signals, or content (including via screenshots that strip our attribution) without our written permission.
• Use the Service to build a competing product or to scrape, mirror, or extract our data programmatically.
• Reverse engineer, decompile, or attempt to derive the source code of the Service.
• Use the Service to violate any law, infringe intellectual property, or harm anyone.
• Interfere with or disrupt the Service, including by overloading our infrastructure, probing for security vulnerabilities without authorization, or circumventing access controls.
• Share your account credentials.

We may suspend or terminate accounts that violate these rules.

8. Intellectual property

The Service — including the design, source code, models, copy, and content — is owned by Vorex and protected by copyright and other laws. We grant you a limited, revocable, non-exclusive, non-transferable license to use the Service for your personal trading research while your subscription is active. You may save and print individual signals and briefs for your personal use.

Anything you submit to the Service (settings, watchlists, notes) remains yours; you grant us a license to store and process it solely to operate the Service for you.

9. Third-party services

The Service relies on third-party providers, including:

• Supabase — authentication and database storage.
• Stripe — payment processing. Card details are entered into Stripe directly; we never see or store full card numbers.
• Anthropic — AI inference for Copilot and Morning Brief.
• Various market-data, news, and macro APIs (Binance, OKX, Coinbase, CoinGecko, Yahoo Finance, Reddit, Alternative.me, and others) for pricing, news, and macro signals.

We are not responsible for outages, errors, or changes in third-party services. Your use of any third-party service is also governed by that provider's terms.

10. Disclaimers

We do not warrant that the Service will be uninterrupted, error-free, accurate, or that signals, conviction scores, or backtests will produce profits. Past performance is not indicative of future results. Crypto markets are volatile and you can lose your entire investment. Read our Risk Disclosure.

Nothing in the Service is intended as legal, tax, accounting, or financial advice. Talk to your own professionals.

11. Limitation of liability

To the maximum extent permitted by law:

• We are not liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, or for lost profits, lost data, lost trading opportunities, or business interruption, even if we have been advised of the possibility of such damages.
• Our aggregate liability arising out of or related to these Terms or the Service is limited to the greater of (a) the amount you paid us in the 12 months preceding the event giving rise to the claim, or (b) US$100.

Some jurisdictions don't allow certain liability limitations; in those jurisdictions, our liability is limited to the maximum extent permitted by law.

12. Indemnification

You agree to indemnify and hold Vorex Research and its officers, directors, employees, and agents harmless from any claim, loss, damage, liability, or expense (including reasonable attorneys' fees) arising out of (a) your use of the Service, (b) your breach of these Terms, (c) your trading activity or any decision you make based on Vorex content, or (d) your violation of any law or any third-party right.

13. Termination

You may stop using the Service at any time and cancel your subscription per Section 5.

We may suspend or terminate your access immediately and without notice if you breach these Terms, if we are required to do so by law, or if continuing to provide the Service to you creates a meaningful risk to us or to other users. Sections that by their nature should survive termination (including 8, 10, 11, 12, 15) will survive.

14. Changes to the service or these Terms

We may update the Service at any time — including changing features, adding or removing modules, or adjusting plan capabilities. For material changes that affect what you're paying for, we'll give you reasonable notice.

We may also update these Terms. We'll post the new Terms on this page with a new "Effective" date. For material changes we'll notify you by email or in the app. Continuing to use the Service after a change means you accept the new Terms.

15. Governing law and disputes

These Terms are governed by the laws of the State of Delaware, USA, without regard to its conflict-of-laws rules.

Any dispute arising out of or relating to these Terms or the Service will first be addressed through good-faith email negotiation. If we can't resolve it within 30 days, the dispute will be resolved by binding individual arbitration administered by JAMS under its Streamlined Arbitration Rules, in Delaware (or remotely, by agreement). You and we waive the right to a jury trial and the right to participate in any class action.

Notwithstanding the above, either party may bring a claim in small-claims court for an individual dispute within that court's jurisdiction, or seek injunctive relief in court to protect intellectual-property rights.

16. Contact

Questions about these Terms? Email support@vorextrading.io.

Vorex Research
Operating online · vorextrading.io